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The Manager's Guide to Technical Troubleshooting
(BETA VERSION) By Steve Litt
 |
Price:
$19.50
Availability: Usually shipped within 48 hours of receipt of check
and order form.
Paperback, Staple Bound, 201 pages, 48,000 words
ISBN To be decided
This is a beta version of the book.
|
Limited Time Special Price for Beta VersionThis
is a brand new book. It is a beta
version -- it has been proofread three times, but has not yet been
externally proofread, nor does it contain an index. For those reasons,
this $29.50 book is priced at $19.50 for as long as we have the beta
printing in stock.
If we run out of the beta books before
processing your order, we offer two choices:
- We can mail you back your check, uncashed
- You can wait for the final version, and we'll mail you the
externally edited and indexed final version. You will have saved $10.00
over the $29.50 price for the final version.
Can your technologists troubleshoot?Do the technologists you
oversee solve technical problems quickly and consistently? Or do these
symptoms sound familiar:
- Fire fighting
- Finger pointing
- Users make snide jokes
- Users scream bloody murder
- Excessive variation
- Handoff problems
- Excessive excuses
- Turf wars
- Slapstick comedy troubleshooting
If these symptoms sound
familiar, it's likely you've already tried pep talks and technical
training. The pep talks didn't work because they're already trying hard,
whether or not it appears that way. The technical training didn't work
because that's not the root cause of their lack of
productivity.
The root cause is the lack of a systematic
troubleshooting methodology. Your team members know about technology and
the system under repair, but don't understand the process of finding the
root cause.
The Manager's Guide to
Technical Troubleshooting gives you everything you need to know to
evaluate your team members' troubleshooting performance, to coach them to
improvement, and choose the best training options. Here is the book's
table of contents:
Chap#
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Chapter
Name
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Page
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1
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The Hole in One Syndrome
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1
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2
|
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The Troubleshooter's Philosophy and
Mantra
|
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15
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3
|
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Troubleshooting Defined
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21
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4
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Troubleshooting Prerequisite
Checklist
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31
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5
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Root Causes and Coathanger
Solutions
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43
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6
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The Three Goals of
Troubleshooting
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51
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7
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Focus and Consistency
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55
|
8
|
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Troubleshooter, System and
User
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61
|
9
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Intermittents and
Reproducibles
|
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69
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10
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Choosing a Troubleshooting
Methodology
|
|
75
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11
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Introduction to the Universal
Troubleshooting Process
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95
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12
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Steps of the Universal
Troubleshooting Process
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105
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13
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Tactics for Narrowing the Root Cause
Scope
|
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133
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14
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Troubleshooting Intermittent
Problems
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153
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15
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|
The Attitude
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163
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16
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The Community Support Model
|
|
177
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17
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|
Troubleshooting as a Going
Concern
|
|
181
|
18
|
|
Implementing the UTP in Your
Organization |
|
193 |
The best troubleshooting info source for
managersThe Manager's Guide to Technical Troubleshooting is
by far the simplest explanation of the often misunderstood
subject of troubleshooting. If you manage technologists, this book is a
career essential. Look what this book contains:
- Essential documentation of the ten step Universal Troubleshooting
Process (UTP).
- Understanding of troubleshooting best practices.
- The importance of focus and
consistency, and how to promote
them in troubleshooting.
- How to lead your team in adopting more productive troubleshooting
procedures, even if you are not technical.
- Evaluation criteria to determine the best troubleshooting process
for your department or organization.
At 48,000 words, 201
pages and 18 chapters, The Manager's Guide to Technical
Troubleshooting if a quick, no-fluff read, with all the information
you need as a manager. Author Steve Litt is considered by many to
be the premier authority on the process of troubleshooting.
These aren't easy times. Competition is brutal. The Manager's Guide
to Technical Troubleshooting gives you the tools to compete with the
best on every type of technical troubleshooting. Order your copy of The
Manager's Guide to Technical Troubleshooting today!
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