
The other steps fixed the problem. This step keeps YOU in shape.
Troubleshooting is an intense mental effort, and must be done unemotionally. You
can't keep that up for long without a break. So after each solution, take pride
in your solution. Below is a description of this step as described in my book
Troubleshooting: Tools, Tips and Techniques:
So you've finally nailed the tough problem you've been tracking. OK, now's
the time for emotion. Take pride in what you just did. GLOAT over how you beat
the problem that was trying to beat you. SAVOR the victory. GO OVER in your mind
every step of the way to victory. REVIEW the course of the troubleshoot, where
you were brilliant, where you could have done better. BRAG to your
co-workers.
Troubleshooters burn out at a frightening rate. Step 9 is one of your best
defenses against burnout.
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