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Troubleshooting Techniques of the Successful Technologist
By Steve Litt 
Price: $42.50 

Availability: Usually shipped within 48 hours of receipt of check and order form.

Paperback, Staple Bound, 309 pages, 117,000 words

ISBN 0-9724825-1-2

Fired -- or Promoted?

Is your name on the lips of management right now? If so, are they discussing your promotion, or your termination? What will be their decision? If your name were on the lips of management, would you know before it's too late?

How do you influence management decisions you don't even know about? Top notch performance on a daily basis is the answer.

One of the quickest and easiest ways to improve your performance is to learn and use the Universal Troubleshooting Process. It's the key catalyst to unlocking the power of your technical knowledge. Simply put, technical knowledge, without process, is worthless. The most knowledgeable technologist cannot design without a design process, sell without a sales process, or troubleshoot without a troubleshooting process.

Unfortunately, very few technologists have been taught a troubleshooting process. Schools and training businesses have long assumed that if technology is taught, the process of troubleshooting would take care of itself. The result is that most technical troubleshooting resembles a slapstick comedy. You can see that slapstick comedy at work, on a daily basis, when you deal with support departments, consumer repair facilities, and your fellow technologists.

Troubleshooting is a productivity bottleneck for most technologists, precisely because troubleshooting process is not taught in school or training courses. Taking the time to learn the process of troubleshooting can give you a huge competitive advantage.

Is your name on the lips of management right now? One way or another, it likely will be. NOW is the time to learn the Universal Troubleshooting Process. Don't wait for fate to overtake you. Get your book now!
 

Troubleshooting Your Way to Success

Does your career depend on productive troubleshooting? Is troubleshooting really that important?

Yes!

Consider that as a technologist, no matter what your job title, your job boils down to just three activities:

  1. Support
  2. Design
  3. Persuasion
To the extent that your career involves support of any kind, troubleshooting productivity is the #1 success factor. 

But even in design activities, troubleshooting productivity is vital. All design activities involve a "debugging phase", which even in the best of projects consumes 20% of the design time. That's 20% if you troubleshoot productively. It can be a much higher percentage otherwise. Delays in debugging go straight to your rollout date.

What about persuasion activities? What does troubleshooting productivity have to do with sales and politics?

We've all seen it. A technologist comes up with a quick, cheap and creative technical solution to a serious problem, and suddenly he's promoted. His rivals are left in the dust -- their careers stunted. Is the person who first finds the optimal technical solution a technical genius? Maybe, but often not. However, such a person is always a high productivity Troubleshooter using a well optimized troubleshooting process.

Technical knowledge is merely a tool to be used in support, design, and persuasion. Processes are required in order to convert technical knowledge (or any knowledge, for that matter), into productivity. Sales requires a sales process. Design requires a design process. And all three require a troubleshooting process.

Most universities and trade schools teach design process (methodology) as part of the curriculum. Courses teaching sales process are everywhere. But who among us has been trained in troubleshooting process?

The workforce's lack of troubleshooting process knowledge is evident in every non-fix, every wrong part replacement, every network problem that takes weeks to fix. The good news is that by learning the Universal Troubleshooting Process, you'll perform like a giant among ants.
 

What You Can Do With this Book

There are a hundred ways to use Troubleshooting Techniques of the Successful Technologist. Any one of those uses can recoup the $42.50 purchase price in less than a month. Here are just a few...
  • New on the job? Use the Universal Troubleshooting Process to solve some tough technical problems, and you'll be respected and valued even if your technical skills aren't up to par. As a matter of fact, your new employer might not even notice your lack of technical skills, because you'll perform better than those with great technical skills.
  • Do you have some weak areas? Use the Universal Troubleshooting Process to cover them. Your organization's perception of your intelligence, work ethic, technical knowledge, and even company loyalty is based on what you accomplish. The UTP enables higher productivity in support, design and persuasion.
  • Deflect predjudice with the Universal Troubleshooting Process. Your employer might not like your gender, color, weight, or the gray in your hair, but if you're the person who always comes up with technical solutions, they'll find it costly to satisfy their predjudice by firing you.
  • Avoid the ax with the Universal Troubleshooting Process. It's a rare organization that isn't contemplating layoffs, and nobody's safe. But the people who get things done are by far the safest. The Universal Troubleshooting Process makes you a highly rated asset in support, and probably in design too, and maybe sales. Being a highly rated asset usually moves you out of the 20% getting the ax.
  • Be perceived as a genius. Once you're a Troubleshooting Ninja, instead of saying "we have to watch him like a hawk", management and coworkers will be saying "here comes the cavalry". They'll attribute your productivity to a high IQ.
  • Are you overworked? Use the Universal Troubleshooting Process to solve technical problems quicker, with much less mental effort. Spend the saved time doing the work you're now taking home every night.
  • Improve your morale with the Universal Troubleshooting Process. Being respected, being perceived as competant in spite of any weaknesses you might have, and eliminating overwork, makes you much happier on the job.
  • Want to pull off a political coup? Just use the Universal Troubleshooting Process to solve a few technical problems quickly, easily and cheaply. Your name will be on the lips of management, and your rivals will be trying to play catch up.
  • Avoid troubleshooting nightmares. Use the Universal Troubleshooting Process to eliminate time-sucking "coathanger fixes" and side effect bugs.
  • Reduce code rewrites with the Universal Troubleshooting Process. Sometimes a software system's basic design requires a rewrite, but all too often rewrites occur because of inadequate debugging techniques. Be the hero who fixed the problem in a day, when a week was budgeted for a rewrite.
  • Don't get blamed for production line downtime. When a problem goes unsolved for an extra hour, the company's monetary loss isn't limited to your salary for that hour. If the broken subsystem is a bottleneck, or if it feeds a bottleneck without a stockpile, your company loses the productivity of that entire production line for that hour. Imagine the losses when a 2500 node network is down. Management doesn't easily forgive troubleshooting bungles that idle a business. Use the UTP for the quickest possible solutions.
  • Solve events and sparse intermittents using log files, coupled with the Universal Troubleshooting Process.
  • Save your project with the Universal troubleshooting process. Projects are cancelled all the time, and when it's your project, that's usually bad for your career and your mental outlook. The most vulnerable projects are those that are late and over budget. The UTP, coupled with a decent design, prevents the debugging phase of development from gobbling excess time.
The preceding is a very limited list. After reading Troubleshooting Techniques of the Successful Technologist, you'll probably think of several uses all your own.
 

The best source of Troubleshooting Process information

Troubleshooting Techniques of the Successful Technologist is by far the most complete and authoritative source of information on the process of technological troubleshooting. If you work with technology, this book is a career essential. Look what this book contains:
  • Full documentation of the ten step Universal Troubleshooting Process (UTP).
  • Binary search: theory and practice.
  • Optimizing diagnostic tests with the quadruple tradeoff of ease, likelihood, safety and even divisions.
  • Complete discussion of intermittents, including intermittent-busting tactics and theory.
  • The importance of optimal troubleshooting attitude and how to achieve it.
  • How to increase your powers of observation.
  • Using the UTP to boost your career.
  • Methods to boost ongoing troubleshooting throughput.
  • Compare and contrast the UTP to other troubleshooting and problem solving processes.
  • Using the UTP to diagnose computers and networks.
    Using the UTP in source code debugging.
At 117,000 words, 309 pages and 26 chapters (click here for table of contents), Troubleshooting Techniques of the Successful Technologist has everything you need to become a ninja troubleshooter. Every page is packed with pure information -- there's no fluff. Author Steve Litt is considered by many to be the premier authority on the process of troubleshooting.

These aren't easy times. Layoffs, brutal competition, and quickening technical obsolescence make life tough for today's technology worker. Troubleshooting Techniques of the Successful Technologist maximizes your opportunity for success. 

Next time your boss calls you into his office, make sure the news is good.Order your copy of Troubleshooting Techniques of the Successful Technologist today.