MAKASSAR – Hasanuddin University Teaching Hospital held an Integrity Zone Socialization toward a Corruption-Free Area (WBK) and a Clean and Serving Bureaucracy Area (WBBM) in the Prof. Dr. dr. Syamsu Auditorium on Tuesday, 9 June 2026.
The event was attended by staff and employees of Unhas Hospital as part of efforts to strengthen a work culture of integrity and professionalism that is oriented toward excellent service to the public.
The Director of Unhas Hospital, Prof. Dr. Andi Muhammad Ichsan, Ph.D., Sp.M(K), stressed in remarks that implementing the Integrity Zone plays an important role in improving the quality of hospital services.
“Toward a Corruption-Free Area and a Clean and Serving Bureaucracy Area. If we carry this out well, I believe service will become better in quality. A hospital is an institution in direct contact with patients, so the Integrity Zone is a change that needs to be prioritized because it is in line with the aspirations of Unhas Hospital’s services,” said Prof. Ichsan.
Ishaq Rahman of the Hasanuddin University State University Integrity Zone Assessment Team gave a presentation on the aspects that are the focus of assessment in building the Integrity Zone within the hospital.
According to Ishaq, the assessment of integrity zone development is not based only on the completeness of documents. What is also important is how it is actually implemented. The Assessment Team from the Ministry can conduct direct observation in various ways, including visiting as a patient to see the quality of the service provided.
“For that reason, simple things such as the presence of directional signs, the friendliness of security officers, and the quality of service at the front line are fundamental aspects that can add value in the assessment,” said Ishaq.
Ishaq further stressed that building the Integrity Zone must not focus only on certain units, but must be the responsibility of every element of the hospital. Clear service procedures, comfortable facilities, and a consistent service culture are important indicators considered in the evaluation process.
Ishaq also highlighted the importance of driving sustainable change in work culture. One example Ishaq gave was arranging work patterns for security officers so that they can continue to provide the best service to the public.
“Leaders need to show commitment to building a new work culture. For example, if officers feel tired, a rotating work pattern can be applied so that the appearance and responsiveness of security officers remain excellent when serving the public,” said Ishaq.
Besides direct service to the public, media management is also an important consideration in the Integrity Zone assessment. According to Ishaq, the National Assessment Team also conducts searches on digital platforms to look at the activities, innovations, and information transparency of work units.
In closing, Ishaq stressed that Unhas Hospital has a great responsibility in carrying out the development of the Integrity Zone. This is inseparable from the hospital’s position of being in direct contact with patients and the public almost every day. (*/ams)
Editor : Ishaq Rahman
This article is an English translation of the original Indonesian report.